Returns & Exchanges

At ChocZero, we want you to love every sugar-free bite, but due to the perishable nature of our food products, we cannot accept physical returns. If your order arrives damaged or you are unsatisfied with the quality, please contact us within 30 days for a resolution.

1

Check Your Order

Examine your chocolates upon arrival to ensure everything is correct and has survived the transit without heat damage or breakage.

2

Gather Documentation

Take clear photos of the shipping box, the product packaging, and the specific issue you are reporting to help us expedite your claim.

3

Contact Support

Email our customer service team with your order number and the photos gathered; we respond to all inquiries within 24-48 business hours.

4

Receive Resolution

Once reviewed, we will issue a replacement or a store credit refund to ensure you have a sweet experience with our brand.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing