Frequently Asked Questions
Everything you need to know about our sugar-free chocolate and syrups.
What makes ChocZero different from other sugar-free chocolates?
Unlike many competitors, we never use sugar alcohols like maltitol or erythritol. We sweeten our products exclusively with monk fruit to ensure a delicious taste without the digestive upset or chemical aftertaste.
How do you prevent chocolate from melting during shipping?
During warmer months, we utilize insulated thermal mailers and cold packs for orders shipped to hot climates. We also monitor weather patterns to ensure your chocolate arrives in perfect condition.
Are ChocZero products keto-friendly?
Yes! All of our products are designed with the ketogenic lifestyle in mind. They are low in net carbs, high in fiber, and contain zero added sugar, making them perfect for low-carb dieting.
Are your products gluten-free and soy-free?
Yes, our entire product line is gluten-free and soy-free. We use non-GMO ingredients and avoid soy lecithin to ensure our chocolates are accessible to those with common food sensitivities.
What is your return policy for food items?
Due to the perishable nature of chocolate, we cannot accept returns. However, if your order arrives damaged or melted, please contact our support team within 7 days for a replacement or refund.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer our sugar-free treats to more countries in the near future.